General Information Stenden South Africa
Stenden South Africa is registered with the Department of Education as a private higher education institution under the Higher Education Act, 1977, and according to registration Certificate No. 2002/HE10/001, to offer the Bachelor of Commerce in Hospitality Management. This is a three year degree programme to the value of 414 credits. The programme is registered with SAQA with the qualification ID number 63710.
The curriculum offered at Stenden South Africa is based on the Dutch Bachelor of Business Administration (BBA) International Hospitality Management at Stenden University in The Netherlands. This degree has been around for over 25 years and has been voted best hotel management school in The Netherlands for multiple years in a row and can be considered one of the top hotel management schools in Europe. During its latest major revision in 2005 it was restructured as per the end profile in which all recognised hotel management schools in The Netherlands participated. Additionally this programme is benchmarked annually through advisory boards and with other hotel management programmes.
The major difference between the B. Com at Stenden South Africa and the Dutch BBA can be summarised as follows:
Year 1: Same outcomes - application (e.g. Law) to South Africa.
Year 2: Same outcomes - application (e.g. Law) to South Africa.
Year 3: Semester 1; Same outcomes - application (e.g. law) to South Africa.
Year 3: Semester 2; B Com Industrial Placement/BBA elective semester.
Year 4: BBA 10 month industrial placement.
Additionally the program was benchmarked with the University of Venda (SA) and the Hospitality Education Providers South Africa (HEPSA). From this benchmark additional focus has been placed on the culinary sciences competence.
From the background of the programme and the benchmarks performed, Stenden South Africa feels confident that it offers a curriculum that equips learners for both a National as well as an International career in the hospitality industry.
The Education’s educational programme has been divided into semesters. These semesters represent the thread of the educational programme and move from “operational to strategic”. Within each year there are four modules with themes chosen to match the year theme. These modules offer a good opportunity for interdisciplinary organisation.
The problems forming the basis of the students’ learning are extracted as much as possible from important themes in the hospitality industry.
Real World Learning: integration of theory and industry (practice) is vital for the professional preparation of our students. This integration can be seen in our Problem Based Learning sessions and in the practical training. Throughout the three years many opportunities are presented for practical training including Industrial Orientation at the Stenden South Africa Learning hotel: My Pond or another learning company experience.
Therefore we differentiate between “theory” and “practice” modules. The practice modules include a large practical training component.
To promote an active study attitude, it is essential to choose the appropriate teaching methods and educational tools for each situation. The educational methods (didactic methods) should motivate our students to perform sufficient self-study. In addition, our library needs to be attractive and provide a good range of teaching tools to enable the student to collect the information required.
To develop an active study attitude, it is also important for students to reflect from time to time, on their activities and place their studies in the perspective of their future career. To facilitate this we have created Self-Management Activities that will stimulate our students to reflect on the development of their personal competences that will enable them to become competent professionals. During these activities, a personal coach is assigned to each student.
In addition to the four main functions described in this section, the functions of motivating, having the education fit with the student’s initial situation (prior knowledge), and providing insight in learning goals are essential elements necessary for a students’ successful study. These functions remain activated during the complete educational process and optimise the quality of the realisation of the four main functions.
Offering students practical problems from important hospitality themes motivates our students. A motivating introduction, in both the module book and the introductory module lecture, supports this function.
One of the most important criteria for the development of PBL tasks is the requirement that the task fits with the initial situation of our students. The required initial situation of our students for each module is clearly stated in the module book. In order to make the professional perspective of the subject themes clear to our students, the module objectives have been extracted from the desired competences. These objectives are outlined in the module book.
The PBL meetings determine the material for self-study. The various lecture methods, such as module lectures (introduction of the module and orientation on the module theme), formal lectures (structuring difficult subject matter) and responsive lectures (structured discussion of subjects based upon student’s written questions and handled by a subject lecturer), are meant to support the gaining and processing of subject matter. Interactive working methods include for example the Economics and Research workshops, Practical Training, the teaching of modern foreign languages, and Computer Skills. The lecturer’s role during interactive working methods is to give instructions and feedback on the training.
A module assignment is a task extracted from the main module theme preferably performed in groups of two students. There is a large variety of module tasks, ranging from a paper to an oral presentation.
Our goal is to integrate professional practice into the education and we therefore aim to maintain close contacts with the hospitality industry. Our Education has an Advisory Board consisting of people from hospitality organisations.
The service character of our programme allows us to train young people to become managers who empathise with their clients and do their work with an actively helpful attitude.
We actively support organisations representing student interests such as student associations and the Students’ Representation Council (SRC). Individual student counselling is provided during the student’s school career.
We offer our students an opportunity to realise their own responsibility in service processes together with personal and social education. As co-producers of our service, our students help determine the quality of our education. Students are involved in developing the structure and contents of the educational programme.
2. Drs. Klaas Wybo van der Hoek – VP Executive Board, Stenden University
3. Mr. Gert Brumme – Operations Director Legacy Hotels & Resorts
4. Mr. Clive van Oudtshoorn – Student Study Advisor, Mantis Collection
5. Mr. Thulani Xhali – Alumnus Stenden South Africa, General Manager My Pond Hotel
6. Ms. Erika Rautenbach – General Manger, Garden Court Port Elizabeth
7. Mr. Eduard van Zyl – General Manager, Courtyard Hotel Port Elizabeth
8. Mrs. Diane Quinn – Business Development Consultant, Tourism Enterprise Programme
9. Mr. Gavin Chowles – Fedics complex Manager, The Boardwalk
10. Mr. Peter Myles – Tourism Specialist, Kyle Business Projects
11. Dr. Craig Thompson – Dean IHM, Stenden University
12. Mrs. Carleen Arends – Assistant Director for Tourism, Nelson Mandela Bay Municipality
13. Mr. Stefan Lourens – Group Operations Manager PE Hotels
15. Dr. Wouter Hensens – Academic Dean / General Manager Stenden South Africa; Secretary
General Manager / Academic Dean
|Phd. Business Management||Nelson Mandela Metropolitan University, Port Elizabeth|
Deputy General Manager
|BA Psychology, Higher Diploma in Education||University of the Western Cape, Cape Town|
Leon van Achterbergh
|Masters in Hospitality Administration (MHA)||Ecole Hoteliere de Lausanne, Switzerland|
|Karen Hecht||B.Com Hospitality Management||Stenden South Africa, Port Alfred|
|Nelisa Butuma-Zigana||B. Tech Food and Beverage||Cape Peninsula University of Technology, Cape Town|
|Megan Walwyn||B. Tech Management||Cape Peninsula University of Technology, Cape Town|
|Juliet Chipumuro||Masters in Business Administration||Azaliah University New Mexico, USA|
|Rene Oosthuizen||M. Tech Public Management||Port Elizabeth Technikon, Port Elizabeth|
|Radu Mihailescu||M.Com Economics||Nelson Mandela Metropolitan University, Port Elizabeth|
|Pumza Sixaba||B.Tech Business Administration||University of Johannesburg|
|Jacques de Klerk||Bsc. Conservation Ecology||NMMU Saasveld|
|Kevin Aitchison||Bachelor of Arts; Post Graduate Diploma: Enterprise Management||Rhodes University|
|Thulani Xhali||Bachelor of Commerce Hospitality Management||Stenden South Africa|
Education Support Office - Full time employees
|Education Support Office Manager|
|Sonja Koekemoer||ICT Coordinator|
|Tandazwa Nyawombi||Guest Relations|
|Mrs. Lindy Thurgood||Grand Tour / Public Relations|
|MR. Gavin Timm||Administration Assistant|
Marketing and Support Staff – full time
|Head of Marketing|
|Laurie Deutschmann||Marketing Assistant|
|Marketing Agent (part time)|
|Debbie Axe||Executive Assistant|
|Yvonne Timm||Bookkeeper (Part Time)|
|Community Development Coordinator|
|John Mabote||Community Development|
Support Services – full time
|Bella Crabtree||Support Services Manager|
|Bongani Bavuma||Campus Supervisor Wildlife|
|Valencia Danster||Wildlife Support Services|
|Michael Habana||Wildlife Support Services|
|Patricia Habana||Wildlife Support Services|
|Helezine Saterdag||Wildlife Support Services|
|Mbulelo Puzi||Garden and Maintenance|
|Xam Luvuno||Garden and Maintenance|
|Nozipho Lamani||Kitchen Assistant|
|Philande Thomas||Kitchen Assistant|
|Vuyelwa Maneli||Kitchen Assistant|
|Elicia mxazana||Kitchen Assistant|
|Ivy Bavuma||Housekeeping Supervisor|
|Zukiswa Njecana||Kitchen Supervisor|
|Michael Dixon||Grounds and Gardens Maintenance|
|Sidney Pearson||Grounds and Gardens Maintenance Supervisor|
|Anele Enoch Syanti||Cook|
Students Representation Council (SRC)
- Stenden South Africa as part of Stenden University has chosen to use the EFQM (European Foundation Quality Management) model to measure the quality of education.
- Stenden South Africa is subject to both South African (Council of Higher Education) and Dutch accreditation (NVAO, Netherlands and Flemish Accreditation Organisation). In addition, Stenden University took part in an international pilot project concerning quality control with the Hotel school in Lausanne, Manchester and Maastricht (2001). ‘Care for education quality’ is written in the education evaluation plan of Stenden SA and in a quality management plan.
- Stenden SA is subject to an internal audit from Stenden University Netherlands every two years, during which all elements of the programme are critically reviewed.
- The Academic Dean meets twice a year with its advisory board to seek input on its programme and programme execution.
- Students’ opinions also play an important role. Students are actively involved in various education evaluations. The SRC President and SRC Academic QualityDirector is included in the Academic Meeting twice per module and the SRC Executive meets with management every second week.
|Academic Fees||Accommodation Single||Meals||Other Expenses||Total|
|Annual||44 500||25 000||18 500||8 500*||96 500|
|18 January 2012||11 125||6 250||4 625||8 500*||30 500|
|18 April 2012||11 125||6 250||4 625||-||22 000|
|18 July 2012||11 125||6 250||4 625||-||22 000|
|18 September 2012||11 125||6 250||4 625||-||22 000|
Option 2: Sharing Room with Meals - All fees quoted in ZAR
|Academic Fees||Accommodation Sharing||Meals||Other Expenses||Total|
|Annual||44 500||18 500||18 500||8 500*||90 000|
|18 January 2012||11 125||4 625||4 625||8 500*||28 875|
|18 April 2012||11 125||4 625||4 625||-||20 375|
|18 July 2012||11 125||4 625||4 625||-||20 375|
|18 September 2012||11 125||4 625||4 625||-||20 375|
Option 3: Academic Services only - not staying on campus and BBA fees - ZAR
|Academic Fees||Other Expenses||Total|
|Annual||44 500||8 500*||53 000|
|18 January 2012||11 125||8 500*||19 625|
|18 April 2012||11 125||-||11 125|
|18 July 2012||11 125||-||11 125|
|18 September 2012||11 125||-||11 125|
* Year 1 expenses: Applicable to first year students or new students. This amount includes a student card & name badge, uniform items, knife set, short courses (Preliminary wine and First Aid course), module books & text book, and credit for printing & stationery.
Note: In the second year the students are required to go on a field trip to Cape Town at the expense of R4000 payable by the sponsor.
Note: Grand Tour students may make 220 copies per semester, of which 200 are black and white and 20 color. B.Com students are charged a library deposit on their accounts and once the deposit is exhausted invoices will be issued.
Refund Policy: Stenden South Africa has a refund policy in place, whereby students who wish to exit their studies for what so ever reason and who give one module notice will be refunded fees which have been paid in advance for the remaining modules of the year. The fees will be refunded to the original payer.